To be Remembered

Back

Patients' Guide

Our hospital provides outpatient and inpatient treatment and services to more than thousand patients each year. Our trained employees, physicians and residents are united in our mission to deliver the highest quality of care in the best possible environment.

  • Pre Admission
  • What things to carry to the hospital?
  • What things NOT to carry to the hospital?
  • Admission
  • What are provisions for meals for patients & attendants?
  • Discharge & Follow Up
  • Day at Ayurved Dham Hospital
  • Visitor Information
  • Patient Rights
  • Patient Responsiblities
  • In Patient Billing

  • Patient reports to the reception of the hospital.
  • Reception office refers the patient to the concerned department/doctor.
  • Patient reports there, and concerned doctor investigates the patient's case history.
  • If required, patient is advised for admission in the hospital.
  • Before admission, the patient is counseled by the front desk executive regarding the treatment package which includes:
    • Estimated bill
    • Average length of stay
    • Documents to bring on day of admission
  • Photo ID
  • If you have any medical information or reports please bring these along with you.
  • If you are using eyeglasses, hearing aids, denture, walking aids please bring these along with you
  • Pair of dress and warm clothes during month of Nov-Jan.
  • Current Insurance Card or Cheque or Cash for Payment or Deposit
  • Insurance Authorization (if you have received one)

For patients outside India

  • Passport : Please ensure that your passport is valid and will not expire within the next 6 months.
  • Visas : Please ensure you have a valid visa for travel.
  • Air Tickets : If you need to re-confirm your return flight, please do this in good time.
  • Travelers Cheque's, Money, Credit Cards
  • Ensure that you have enough cash for your trip and it is always a good idea to have access for extra funds in case of any emergency
  • It is mandatory to inform local police and complete formalities for security reasons for all foreign nationals.
  • Copies of the above documentation : It is advisable to take copies of your passport, visa, air tickets, traveler's cheque information and keep this information separate from the originals. Why not e-mail this information to a web account as well.
Please do not carry the following:
  • Jewellery & valuable items
  • Large amounts of cash

We cannot guarantee the safety of these items if left unattended. If absolutely necessary, valuables can be locked in the hospital’s safe, where they will remain until you are discharged. You are also expected to take responsibility for your eyeglasses, hearing aids and/or dentures.

  • When the patient arrives at the ward, our ward staff will orientate the patient to the ward and the facilities available.
  • Doctor will then take a detailed medical history and ordering of tests if necessary.
  • During the patient's stay in the hospital, he/she will be attended by a team of doctors comprising of Ayurveda specialist, medical specialists, physiotherapist, yoga expert etc.
  • Kindly submit the admission deposit amount before the admission.

The safety and wellbeing of our patient is our utmost concern to us. We advise our patients to remain within the hospital premises until they are discharged by the concerned doctor. A discharge planning is started on admission. A discharge summary certificate will be given to the patient before leaving the ward. In case the patient needs a medical certificate, he/she has to inform the doctor or nurse in advance so that it can be prepared before the patient's leaves.

  • Patient Meals will be provided as prescribed by the doctor
  • The hospital kitchen is equipped to serve well-balanced vegetarian meals.
  • The patient’s attendant will be served meals on a chargeable basis.
Before leaving the ward, patient is handed over with detailed discharge summary, which includes doctor's advice on their further follow-up treatment, daily routine diet, and medical prescription.
  • You are here to relax, so no strict time table
  • Wake up
  • Walking/ jogging, yoga, meditation
  • Exercise
  • Tea
  • Breakfast
  • Morning treatment session
  • Lunch
  • Bathing & Free time
  • Evening treatment session
  • Dinner
  • Sleep after a walk
  • Enjoy life, stress free!!

    Adequate facilities and arrangements have been made for relatives and friends visiting the patient. Visitors can assess visitors amenities within campus free of charge.

  • Visiting Hours
    • Each patient will be issued one attendant pass and two visitor’s passes.
    • One attendant can stay with the patient 24X7 on the attendant pass.
    • Visitors will be allowed only during the visiting hours
    • Visitor’s entry in certain areas is restricted.
  • Times to note
    • Clinic Time : 10:00 am -5:00 pm
    • Cafeteria: 7:00 am -9:00 pm
    • Pharmacy Time: 9:00 -8:00
    • Visitors Hour: 1:00 pm to 4:00 pm / 7:00 pm to 9:00 pm
  • Amenities
    • Visitor’s Lounges are located on all floors.
    • Cafeteria
    • Recreation and play zone
    • Access to Prakriti garden, Herbal garden, Nakshatra garden
    • Ample parking
  • Consumption of alcohol, smoking, chewing gum and spitting are strictly prohibited. You are been watched. Area is under CCTV surveillance.

While you are a patient in our hospital/clinic, help us to serve you better by doing following:

  • Receive necessary care regardless of your race, gender, language, origin or source of payment.
  • Respect for your cultural, psychological, spiritual and personal values, dignity, beliefs and preferences
  • Receive care & treatment in a safe & secure environment, free from physical, sexual or verbal abuse & neglect
  • Privacy during care, examination, treatments and conversations with your physician and other healthcare providers.
  • To be addressed by proper name and informed about the name of the doctors, nurses and the other healthcare team members involved in the care.
  • Complete information to understand your diagnosis, condition, risk of each treatment, its outcomes and necessary care to be taken after discharge from Hospital.
  • To be involved in the decisions that affects your care, services or treatment.
  • To clarify all your doubts before signing the consent forms.
  • To be informed about pain and pain relief measures which enable you to participate in your pain management plan
  • To be able to change of a doctor or a second opinion if you wish for.
  • To refuse treatment except when such participation is contradicted for medical reasons.
  • To be educated about the medications, diet, prevention and other aspects of the disease process
  • To be informed about transfer to another facility or organization & provided complete explanation, including alternatives to a transfer
  • To be involved in the discharge plan.
  • To say “Yes” or “No” to experimental treatments and to be advised when a physician is considering you to be part of a medical research program.
  • To express your concerns, complaints and or grievance to any of our hospital staff.
  • Medical records and other information provided by you would be completely treated confidential. Exception for this would be second opinion, law or insurance and you have complete access to your medical records if you wish for it.
  • Know the expected cost regarding your treatment and have your bill explained and receive information about charges that you may be responsible for and have access to the rate list
  • We request you to provide accurate information about your habits, health, past illness, hospitalization, allergies and current & past use of medication
  • Ask for clarification about your illness from your healthcare provider that “you do not understand”.
  • Read all medical forms and consents thoroughly and ask for explanation if you do not understand before you sign.
  • Follow the treatment plan recommended by your doctor and realize that you must accept consequences if you refuse
  • Inform us of changes in your condition and symptoms including pain.
  • Actively participate in your pain management plan and keep your doctors and nurses informed of the effectiveness of your treatment
  • Accept financial responsibilities and settle your bills promptly.
  • Please follow our policies regarding smoking, drinking, noise, visiting time, number of visitors and other rules and regulations.
  • Be considerate and cooperative.
  • We request you to provide accurate information about your habits, health, past illness, hospitalization, allergies and current & past use of medication
  • Take care of your belongings.
  • Keep your scheduled appointments, or let us know if you are unable to make them
  • Be respectful of the property and privacy of others and of the hospital.
  • Not to bring any weapons, alcohol or unauthorized drugs in to the hospital
  • Report any issues, complaints or concerns that may affect your care. We also request you to candidly complete the Patient Feedback Form before you leave the hospital, for helping us constantly improve our services
  • Charges for all in-patients will be as per the package selected.
  • 50% amount should be deposited before admission and all bill should be clear before discharge.
  • All package charge will include accommodation, patient food charges, treatment charges, medicine and oil charges during length of stay, Doctor and Nurse charges, Physiotherapy charges and access to facilities.
  • Expert consultation, all investigation and medical procedure, allopathic medicine and medicine after discharge are at extra cost. Facilities like laundry, extra meals and beverages, pick and drop etc are chargeable.
  • All international patients will be charged more than the regular rates of the Hospital
  • All patients will be able to downgrade and upgrade the room type on request & availability. Any down gradation will come into effect from the day down gradation is requested which means that the rate of lower bed type will be applicable from allotment day. However, any up gradation request shall have all rates hiked to the upgraded class from day 1 of admission.